The USDA-FS-CIO is supporting ongoing DOI troubleshooting efforts to resolve the issues.
For ALL USDA/Forest Service IT-related issues/outages: The most efficient means of obtaining assistance is by opening a ticket with the Forest Service Customer Help Desk (CHD) at 1-866-945-1354 (TTY: 1-800-877-8339). The user/customer should request a ticket be opened, reporting as specifically as possible WHAT system(s) or capabilities were affected, the date and time WHEN they were impacted, WHERE the impact occurred, and WHO can provide additional information that may be required. Please include the ticket number in ALL correspondence related to the issue/outage, including SAFENET if one is initiated.
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