A shared responsibility exists between CIO/LMR and Dispatch for the issues reported. LMR Technicians confirmed on-site equipment and the network are operational. LMR is converting the center from (previous) ModUcom Dispatch consoles to (new) Telex C-Soft Dispatch consoles. This conversion remains in-progress and, although both systems are operational, they do not permit communicating across systems. That is to say, transmission from a ModUcom cannot be received on a Telex C-Soft and vice versa. LMR Technicians provided training to Dispatch center employees, explaining the operation of each, and adjusted the console configurations IAW customer requests.
It should be noted that a repeater, while operational, is known to randomly break squelch. As of this response, troubleshooting remains ongoing to identify and eliminate the cause. Since no CHD ticket appears to have been opened for this issue, LMR Technicians opened INC000007506789 on behalf of the customer.
For ALL USDA/Forest Service IT-related issues/outages:
The most efficient means of obtaining assistance is by opening a ticket with the Forest Service Customer Help Desk (CHD) at 1-866-945-1354 (TTY: 1-800-877-8339). The user/customer should request a ticket be opened, reporting as specifically as possible WHAT system(s) or capabilities were affected, the date and time WHEN they were impacted, WHERE the impact occurred, and WHO can provide additional information that may be required. Please include the ticket number in ALL correspondence related to the issue/outage, including SAFENET if one is initiated.
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