SAFENET

SAFENET Notification

  • Monthly System Maintenance that was scheduled this past Saturday did not occur. It has been rescheduled for Saturday September 20. It will begin at 7am (MDT) and last approximately four hours. During this time frame, there will be a disruption in service and applications will be unavailable. If you are not able to access the application after the completion of the maintenance, please direct your issues to the following email: BLM_HQ_590@blm.gov

SAFENET

Wildland Fire Safety & Health Reporting Network

SAFENET Event Information
Create Agency Response

SAFENET ID:
20250910-0003
Event Start Date:
09/07/2025 0800
Event Stop Date:
 
Incident Name:
GPC without forest service network
Fire Number:
 
State:
South Dakota
Jurisdiction:
USFS
Local Unit:
Great Plains Interagency Dispatch
Incident Type:
Wildland
Incident Activity:
Support
Stage of Incident:
Other
Position Title:
Center Manager 
Task:
 
Management Level:
N/A
Resources Involved:
All ground crews and aviation within the GPC dispatch zone 
Contributing Factors
Contributing Factors:
Communications, Equipment
Human Factors:
 
Other Factors:
 
Narrative
Describe in detail what happened including the concern or potential issue, the environment (weather, terrain, fire behavior, etc), and the resulting health issue.
Forest service network on 09/07 was out intermittently. Dispatchers were unable to perform daily duties. Aircraft dispatchers are unable to talk to aircraft. One help desk ticket was submitted on sunday. The network went down again at 0200 monday morning. This ticket was apparently closed on monday morning with the FS network still having the outage. Employee who submitted the ticket on Sunday never received an email notification stating the ticket was closed. Employee found out on 09/09 from LMR supervisor that ticket had been closed on Monday. A second ticket was submitted around 1630 on 09/09. On 09/10 second ticket was assigned to network group.

Safety concerns are not being able to talk to aircraft. A barrier in communication from having to operate in two separate locations. If a member of the public called in an emergency, that individual wouldn't be able to reach us.
Immediate Action Taken
Reporting Individual : please describe actions you took to correct or mitigate the unsafe/unhealthful event.
Implemented part of our COOP plan. We sent an ACDP over to the local ranger station who has internet and they were able to talk to the incoming aircraft.

Two help desk tickets were created to try and resolve these network issues.

Dispatchers are utilizing a mifi to be able to connect to dispatch applications


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