All Initial Attack Dispatchers logged into WildCAD-E before the scheduled FamAUTH outage in the morning. We were careful all day to not refresh those pages even when running into internet issues.
Our Expanded Dispatchers logged into IROC, but it has a shorter period for staying logged in. They had to go through the workaround process. We feel that process should have been disseminated the day before the outage so folks could be prepared and trouble shoot ahead of time.
When the hour-long phone outage occurred we put out a radio announcement with an employee's government cell phone number to call while DRC phones were down. We put out an email to the RMA Dispatch Centers and our large FMO/DO group. We called each of USFS, BLM, BIA, & NPS Duty Officers individually using the government cell phones as well as notifying RMACC, the State, Aviation resources, and county dispatch centers. We normally send out an informational text through wildCAD, but were unable to do so due to the issues with famAUTH. We were also unable to access our wildCAD phone directory during that time, but luckily have such phone numbers in multiple places.
Ultimately, now that all of our Fire Dispatch tracking, ordering, and planning applications are tied together through famAUTH, planning such large updates in the middle of the day in the middle of fire season is a safety risk. |
