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SAFENET

Wildland Fire Safety & Health Reporting Network

SAFENET Event Information
Create Agency Response

SAFENET ID:
20250904-0002
Event Start Date:
08/25/2025 1630
Event Stop Date:
08/26/2025 1900 
Incident Name:
Radio Issues
Fire Number:
 
State:
Oregon
Jurisdiction:
USFS
Local Unit:
Incident Type:
Wildland
Incident Activity:
Support
Stage of Incident:
Initial Attack, Extended Attack
Position Title:
Center Manager 
Task:
 
Management Level:
N/A
Resources Involved:
Fire equipment out on line and dispatchers in the office.  
Contributing Factors
Contributing Factors:
Equipment, Human Factors
Human Factors:
Performance  
Other Factors:
 
Narrative
Describe in detail what happened including the concern or potential issue, the environment (weather, terrain, fire behavior, etc), and the resulting health issue.
During initial attack operations the radios stopped working. Roseburg Dispatch was able to RX and TX periodically. Eventually we were unable to do either. We did find out that Lumen had pushed an update that did affect our center and completely knocked out our radios. During this time we has the districts sit someone at the local base station and helped get everyone back who was not actively on a fire. All that was left after we got everyone back in where people on fires. Due to not being able to use our neighbors because they also could not TX or RX on our veg file we had planned to send a dispatcher over night to North Umpqua Ranger District where our COOP computers are held and have them dispatch over night. This was going to leave the dispatch center short a qualified dispatcher for the next day during a lightning bust. Our emerging fire we had going on was high enough on our forest that we were able to give the whole fire to Eugene dispatch. They took over all ground and air resources and started to dispatch as if it was there fire. We gave them access to our dispatch programs. The next day we came into dispatch and we still were without communication. We sent people right away to North Umpqua to get set up. There we found we were not able to transmit to our South Zone. We sent another dispatcher to Tiller to set up at there base station. Still in initial attack after getting lightning we had an aircraft and IA dispatcher in Tiller and two IA dispatchers in North Umpqua. Once at North Umpqua only one radio was working. This was due to not having a static IP address. This was fixed in a couple hours by our LMR. We were able to communicate through teams and phone all day but having to send dispatcher to different locations and having to have someone be in the office to test radios and report out left us short on supervision and allowed for error having newer dispatchers in the office. The next day we did get a medical that involved a forest service employee and thankfully our radios where working and everyone was in the office to ask questions and get help out in a quick fashion. Eventually Lumen pushed another update and that did get our radios back up and working again.
Immediate Action Taken
Reporting Individual : please describe actions you took to correct or mitigate the unsafe/unhealthful event.
Roseburg Dispatch put in a ticket the night it happened and it was deemed low priority and we did not get a call back after we told them we had people in the field and an active incident. We then put another ticket in the morning and it was also not given to anyone to fix. I did contact the regional safety officer/ Risk Management who then started making a couple more phone calls to people and getting them aware that our radios are down and we needed help. Those people were able to get on some meetings with Lumen and figure out that it was the update push that stopped our radios from working and that they needed to do another push with a fix. This did eventually happen the afternoon the next day.


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