| On May 23, 2025 the dispatch phone system quit working, dispatch did not have the ability to make outgoing phone calls or receive incoming phone calls. A help desk ticket was called in advising of the situation and that dispatch was supporting active incidents, the ticker was placed as a LOW priority. Dispatch is staffed 7 days a week and we heard nothing from the phone company or help desk over the weekend. The phone company finally showed up at the dispatch center on May 27, 2025, did some trouble shooting only to find that it wasn't a Century Link issue but a Met Tel issue. Ticket was put in with Met Tel and as of 05/30/25 they still have not made contact with dispatch or our Comm Tech. GVC Dispatch has been without a phone now for 7 days, we have several active incidents, all risk, and wildland fire. We have one dispatch cellphone that we have been using for the entire office. We also have aviation resources, fire resources, and our regular administrative traffic that requires more than one phone line, this doesn't include all the outgoing phone calls we need to make for our daily tasks, as well as logistics related to fire operations. The delay in service has the potential to have a negative impact on public/customer service and firefighter safety. |
