Long story short is the USFS CIO pushed a network security patch that has completely haulted USFS primary WildCAD systems. The Bozeman Dispatch Center is support a wildland fire and now is switching legal documentation to an excel spreedsheet. This is no the only time and most definitely will not be the last time this will happen. If we were dealing with a emerging incident or medical emergency, this hinders and slows already overstressed dispatchers that are fatigued from low staffing levels and high overtime hours. Please See Emails Below: *Note I have not attached the names of the senders.
This is a network or security error, lots of active fire activity in these centers. We could use some help here.
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A security patch was pushed out that has caused issues connecting to the wildcad server. We are currently planning on expediting everyone’s migration to the cloud. (the cloud will be $2397-$3196 that they want out of the nonexsistent dispatch and forest budgets)
If you can let us know if you have a major fire we will prioritize everyone’s migration.
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Sorry for the short notice on this. It was a surprise for us too.
We have received reports in the past half hour from 3 different FS WildCAD centers that they are unable to connect to WildCAD. It appears that some workstations can connect (or can remain connected) while others cannot.
The centers so far are:
COFTC
ORRICC
TNTNC
ORRICC sent the screen capture at the bottom of this email, which reads “SSL Security Error”. We are determining the precise error message at the other 2 centers.
This might be unrelated, but… the cloud instances recently configured for WildCAD required us to enhance WildCAD to support TLS 1.2 (TLS is an enhanced replacement for SSL). Those WildCAD enhancements are incorporated into the latest approved releases:
WildCAD6.exe 6.8.2
WildCADservice3.exe 6.8.1
WildWeb6.exe 6.8.1
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I’ll keep this group informed as we look further, but (for the NAS Team) it might be worth updating WildCAD on those centers having this problem.
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For all the centers that have not gone to the cloud, for whatever reasons and stayed on the NAS, where are the funds going to come from for the cloud licenses? I can tell you here at my center I will have a hard time getting the needed funds to acquire the needed number of user licenses. I understand there is a 120 day trial period but after that it is $799 for a five pack of licenses. Since this issue is being directly caused by CIO and this is the second time this summer it has occurred are they going to be paying that for us? I would need about 15-20 user licenses for my center, that’s $2397 to $3196 which I do not have in my budget this time of year coming up on spending cut offs and since all unspent funds got turned back over to the forest. How can we the dispatch managers be ensured that this will stop happening and causing an additional layers of complexity and frustration to already busy, complex, over worked, stressed centers? |
