SAFENET


SAFENET

Wildland Fire Safety & Health Reporting Network

SAFENET Event Information
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SAFENET ID:
20200319-0001
Event Start Date:
03/12/2020 0800
Event Stop Date:
 
Incident Name:
Interagency Dispatch Computer Access and Network Issues
Fire Number:
 
State:
Idaho
Jurisdiction:
BLM
Local Unit:
Incident Type:
Wildland, Prescribed/Fuels Treatment, Training
Incident Activity:
Line, Support, Readiness/Preparedness
Stage of Incident:
Initial Attack, Extended Attack, Transfer of Command, Mop Up, Demobe, Non-incident
Position Title:
Aircraft/ Lead IA Dispatcher 
Task:
 
Management Level:
3
Resources Involved:
All functions 
Contributing Factors
Contributing Factors:
Communications, Equipment, Human Factors
Human Factors:
Decision Making, Leadership, Performance, Situational Awareness  
Other Factors:
 
Narrative
Describe in detail what happened including the concern or potential issue, the environment (weather, terrain, fire behavior, etc), and the resulting health issue.
I am a Forest Service employee working primarily on a BLM network in an interagency dispatch center. I lost access to my BLM computer because the credentials on my LincPass could not be verified. I had to have a hard login exemption applied every 24 hours for 2 days before a week-long exemption was applied. The card has been examined multiple times showing that it does not need to be updated.
This issue has caused a lot of lost time in preparation for the upcoming fire season within our center. I had no access to WildCAD, AFF, our local online documents, or email for an entire day which added more work to both of the other employees in our office. Additionally, help desks on both sides don't seem to know what the problem could be.
This seems to be due to the lack of integration between the two agencies and if it were to happen during the middle of the summer, this would be a very serious issue. Going forward, there needs to be a system in place for interagency dispatchers to use both FS and BLM programs and networks without so many hurdles and restrictions that prevent them from doing their job.
Immediate Action Taken
Reporting Individual : please describe actions you took to correct or mitigate the unsafe/unhealthful event.
Our local IT has been working with me closely to try to figure out the issue. This individual has sent in multiple help desk tickets and has looked at the status of the card several times. A temporary solution is in place using a hard login. I have talked to people from the help desk with no suggestions working to resolve the issue.


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