I am a Forest Service employee working primarily on a BLM network in an interagency dispatch center. I lost access to my BLM computer because the credentials on my LincPass could not be verified. I had to have a hard login exemption applied every 24 hours for 2 days before a week-long exemption was applied. The card has been examined multiple times showing that it does not need to be updated. This issue has caused a lot of lost time in preparation for the upcoming fire season within our center. I had no access to WildCAD, AFF, our local online documents, or email for an entire day which added more work to both of the other employees in our office. Additionally, help desks on both sides don't seem to know what the problem could be. This seems to be due to the lack of integration between the two agencies and if it were to happen during the middle of the summer, this would be a very serious issue. Going forward, there needs to be a system in place for interagency dispatchers to use both FS and BLM programs and networks without so many hurdles and restrictions that prevent them from doing their job. |