Ongoing technical issue with "switches" being installed into network connecting points. These have caused WILDCAD to crash intermittently. These were installed two weeks ago, with local IT communicating with contacts @ CIO to remedy the crashes with little progress.
Our local IT contact has been assured that its being handled, but without follow up and the problem continues on.
These intermittent crashing affected our ability in a life flight and medical transport for a federal employee.
During the 2 hour incident, the program crashed approximately 11 times. Forcing the users to exit and sometimes restart computer entirely.
This caused a delay in relaying pertinent information to medical resources, such as Landing Zone information, call signs, ETA's of responding resources, and other misc information.
The center was able to respond and use other programs to keep track of pertinent information and to log it back into CAD when the program was running.
It should be noted that the problem isn't with WILDCAD itself, but the switch/network "upgrade" that hinders its communication with the server which causes the crash. |