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SAFENET

Wildland Fire Safety & Health Reporting Network

SAFENET Event Information

Create Agency Response

SAFENET ID:

20190312-0001        [Corrective Actions]

Event Start Date:

03/05/2019 0900

Event Stop Date:

03/06/2019 1400 

Incident Name:

Profile Disabled due to a glitch in Ag Learn

Fire Number:

EK7P 

State:

Alaska

Jurisdiction:

USFS

Local Unit:

Chugach National Forest Dispatch Center

Incident Type:

All Hazard

Incident Activity:

Line, Support

Stage of Incident:

Non-incident

Position Title:

Dispatcher 

Task:

Track avalanche personel in the field 

Management Level:

N/A

Resources Involved:

avalanche personel 

Contributing Factors

Contributing Factors:

Other

Human Factors:

 

Other Factors:

Computer program glitch 

Narrative

Describe in detail what happened including the concern or potential issue, the environment (weather, terrain, fire behavior, etc), and the resulting health issue.

I took the required security training when I got back from being on furlough. My account was disabled on 3/5 while I had avalanche folks out in the field who I track and am their in case of an emergency. Due to my account being disabled the avalanche people who I track could not get me there plan for the day so that I knew where they were in case something happened to them out in the field. Dispatch is specialized and we should never be cut off or disabled as it cripples the field going employees and safety comes into question.

Immediate Action Taken

Reporting Individual : please describe actions you took to correct or mitigate the unsafe/unhealthful event.

I opened a ticket and called aglearn to see why I was shut off when I took the mandatory training before the deadline. I was told it was a glitch and that it happened to other people as well. When I called the help desk I was told that they were not ALLOWED to elevate this issue even when I explained that I am in dispatch and had field going employees out and this was compromising their safety. I then included my supervisor who was able to elevate the issue. I was re-enable the next afternoon. I truly believe there should be another way other than cutting people off of the system. Maybe a screen could come up that says you must take this course before logging into your account, but shutting people off waste valuable time and money as employees are unable to work and for dispatch that is a safety concern.

Agency Response

20190312-0001-CA001

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