The R8 LMR Technician took several calls regarding this issue while on personal leave to help resolve over the phone.
The network switch replacement/refresh was scheduled for Friday, May 23rd.
The dispatch center manager used laptop and dispatched from another district during the network switch replacement at the SO. After the network switch replacement, 3 of the 4 dispatch consoles did not return online. The LMR Technician was able to VPN in and run a trace on the static IPs but the trace kept failing. That information was forwarded to the Network Tier 3 tech who was able to assist.
At the end of the day Friday, May 30th, 3 of the 4 consoles were confirmed fully operational. The dispatch center manager thanked the LMR Technician for assisting while on leave.
Tuesday, June 3rd, the LMR Technician ran a tracer on all dispatch IPs. Confirmation was made with dispatch that all consoles were up and functional. Subsequently two of the job tickets from the previous week were closed.
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