Network outage was due to fiber cuts and exposed fiber lines of the last mile carrier. This damage resulted in sitewide outage causing the loss of network, voice, and radio services.
Splicing crews made repairs at 1930 Eastern Time on 03/03 and 0700 Eastern Time on 3/04.
Connectivity to the site was reestablished at 0824 Eastern Time on 03/04.
For ALL USDA/Forest Service IT-related issues/outages:
The most efficient means of obtaining assistance with IT difficulties is by opening a ticket with the Forest Service Customer Help Desk (CHD) at 1-866-945-1354 (TTY: 1-800-877-8339). The user/customer should request a ticket be opened, reporting as specifically as possible WHAT system(s) or capabilities were affected, the date and time WHEN they were impacted, WHERE the impact occurred, and WHO can provide additional information that may be required. Please include the ticket number in ALL correspondence related to the issue/outage, including SAFENET if one is initiated.
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