• Outage affects BLM/FS Dispatch center, which is in a FS facility • FS LMR Techs assist with the equipment because BLM technician is unavailable • Outage appears power related • FS put a workaround in place, while waiting for site access • Workaround functionality is limited by cyber security restrictions that require network isolation • FS is developing a plan to bring the site back online, including Tech from adjacent service area traveling to assist
For ALL USDA/Forest Service IT-related issues/outages: The most efficient means of obtaining assistance is by opening a ticket with the Forest Service Customer Help Desk (CHD) at 1-866-945-1354 (TTY: 1-800-877-8339). The user/customer should request a ticket be opened, reporting as specifically as possible WHAT system(s) or capabilities were affected, the date and time WHEN they were impacted, WHERE the impact occurred, and WHO can provide additional information that may be required. Please include the ticket number in ALL correspondence related to the issue/outage, including SAFENET if one is initiated.
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