The Local LMR Technician (who is on Collet Fire) was notified of this failure on 11 Nov. Promptly responding, he troubleshot the issue remotely, determining the line driver was faulty. The replacement driver he ordered on 11 Nov arrived on 15 Nov. It was installed and operational by 1433 local time the same day.
This is issue was properly reported by KICC to the Customer Help Desk (CHD) (via ticket #INC000007518880) on 11 Nov and resolved prior to receipt of this SAFENET.
Although it is anyone’s prerogative to submit a SAFENET, they do not expedite technical response and frequently do not consider technician availability and distance from an incident’s location. Risk management and a safe working environment are responsibilities of all USFS employees and supervisors.
For ALL USDA/Forest Service IT-related issues/outages:
The most efficient means of obtaining assistance is by opening a ticket with the Forest Service Customer Help Desk (CHD) at 1-866-945-1354 (TTY: 1-800-877-8339). The user/customer should request a ticket be opened, reporting as specifically as possible WHAT system(s) or capabilities were affected, the date and time WHEN they were impacted, WHERE the impact occurred, and WHO can provide additional information that may be required. Please include the ticket number in ALL correspondence related to the issue/outage, including SAFENET if one is initiated.
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