This outage was precipitated by a severe lightning storm that moved through the Stanislaus NF causing electrical/telephone/cellular network outages on Saturday, 9 Sep. Radio service was restored by the local LMR Technician at approximately 1200 PDT on Monday, 11 Sep.
Cause of the outage was an apparent power spike/surge, from the Mt Elizabeth backup generator, that created an error code on equipment at the remote base station site. The equipment was rebooted, restoring Dispatch links. Efforts are underway to install a voltage surge protector at the remote base station to prevent recurrence of this problem. There were no CHD tickets associated with this SAFENET.
For ALL USDA/Forest Service IT-related issues/outages:
The most efficient means of obtaining assistance is by opening a ticket with the Forest Service Customer Help Desk (CHD) at 1-866-945-1354 (TTY: 1-800-877-8339). The user/customer should request a ticket be opened, reporting as specifically as possible WHAT system(s) or capabilities were affected, the date and time WHEN they were impacted, WHERE the impact occurred, and WHO can provide additional information that may be required. Please include the ticket number in ALL correspondence related to the issue/outage, including SAFENET if one is initiated.
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