SAFENET


SAFENET

Wildland Fire Safety & Health Reporting Network

SAFENET Event Information
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SAFENET ID:
20200624-0002        [Corrective Actions]
Event Start Date:
06/24/2020 1930
Event Stop Date:
06/24/2020 1940 
Incident Name:
Communication Loss due to Remote reset os routers
Fire Number:
 
State:
Oregon
Jurisdiction:
USFS
Local Unit:
Central Oregon Interagency Dispatch Center
Incident Type:
Wildland
Incident Activity:
Support
Stage of Incident:
Initial Attack
Position Title:
Assistant Center Manager 
Task:
Coordinator 
Management Level:
4
Resources Involved:
Crews, Engines, Overhead, Dispatch 
Contributing Factors
Contributing Factors:
Communications
Human Factors:
Situational Awareness  
Other Factors:
 
Narrative
Describe in detail what happened including the concern or potential issue, the environment (weather, terrain, fire behavior, etc), and the resulting health issue.
At approximately 1930 the routers in COIDC were reset. This caused all radio, phone and computer communications to be interrupted. During this time resources were returning from an initial attack fire. If these resources had still been actively engaged in fire fighting or had had an emergency during this time they did not have a way of communicating with dispatch.
Any computer maintenance that is going to interrupt communications at a dispatch center should be cleared with the dispatch center prior to conducting maintenance.
This outage though short could have had disastrous consequences, this is not the first time CIO maintenance has potentially endangered field personnel.
Immediate Action Taken
Reporting Individual : please describe actions you took to correct or mitigate the unsafe/unhealthful event.
I immediately went to the computer room to see what was happening and noticed the routers were rebooting. I sent a text to our managers group and then turned on our handheld radio. As soon as the phones were back up I filed a ticket with CHD to note the affect the router maintenance had on our systems and the hazard it posed.


Agency Response

20200624-0002-CA001

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