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SAFENET

Wildland Fire Safety & Health Reporting Network

SAFENET Event Information

Create Agency Response

SAFENET ID:

20200310-0001        [Corrective Actions]

Event Start Date:

03/10/2020 0800

Event Stop Date:

 

Incident Name:

Security Update to NAS Server

Fire Number:

 

State:

Oregon

Jurisdiction:

USFS

Local Unit:

Central Ooregon Interagency Dispatch Center

Incident Type:

Wildland, Prescribed/Fuels Treatment, Training

Incident Activity:

Line, Support

Stage of Incident:

Initial Attack

Position Title:

Aasistant Center Manager 

Task:

Overseeing Initial attack response, Aircraft response and Logistical support 

Management Level:

3

Resources Involved:

All COFMS and ODF Fire resources, All Field going peersonel 

Contributing Factors

Contributing Factors:

Communications, Equipment, Human Factors

Human Factors:

Decision Making, Risk Assessment, Situational Awareness  

Other Factors:

Policy to conduct blanket updates of Dispatch computer equipment without taking into consideration specific needs 

Narrative

Describe in detail what happened including the concern or potential issue, the environment (weather, terrain, fire behavior, etc), and the resulting health issue.

At 0800 COIDC personel attempted to log into the Computer aided dispatch program WildCad. All login attempts failed. Upon trouble shooting it was discovered that the WildCad.exe file was missing fron the NAS server. After talking to other dispatch centers it was determined that a security update to the NAS servers had identified the WildCad.exe file as a threat and it was removed. With out the CAD COIDC response to emergency incidents is severly slowed and poses an increased threat to the firefighters,community, forests and rangelands. Situational awareness for Fire managers and Forest/District mangers is severly limited with out the CAD operational which slows discision making and crital response actions. This issue happens multiple times throughout the year and we have requested CIO make provisions to excluded dispatch centers from blanket upgrades as most of our equipment has special configurations to allow for radio, telephone and NAS access.

Immediate Action Taken

Reporting Individual : please describe actions you took to correct or mitigate the unsafe/unhealthful event.

My only access is to read files. NAS servers are controlled by CIO and as a NAS administrator I am unable to add or remove files from the server.

Agency Response

20200310-0001-CA001

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