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SAFENET

Wildland Fire Safety & Health Reporting Network

SAFENET Event Information

Create Agency Response

SAFENET ID:

20190517-0001        [Corrective Actions]

Event Start Date:

05/17/2019 1730

Event Stop Date:

 

Incident Name:

Medical Aide request for ambulance CA-PNF-357

Fire Number:

 

State:

California

Jurisdiction:

USFS

Local Unit:

Plumas National Forest Dispatch

Incident Type:

All Hazard

Incident Activity:

Line

Stage of Incident:

Initial Attack

Position Title:

Dispatcher 

Task:

Dispatch 

Management Level:

N/A

Resources Involved:

Dispatch Center 

Contributing Factors

Contributing Factors:

Communications, Equipment

Human Factors:

 

Other Factors:

 

Narrative

Describe in detail what happened including the concern or potential issue, the environment (weather, terrain, fire behavior, etc), and the resulting health issue.

While working a medical aide with a request for an ambulance our phone system in the office would not connect to the Plumas County Sheriff Office Dispatch Center to order an ambulance. We tried 2 separate lines and the phone would not connect. The dispatcher finally had to use a cell phone to make the call out to order an ambulance. The phone system has been having problems and can take up to 2 minutes to connect to an outside number. Not acceptable when ordering an ambulance for a medical emergency.

Immediate Action Taken

Reporting Individual : please describe actions you took to correct or mitigate the unsafe/unhealthful event.

Action taken used cell phone when office phone would not connect.

Agency Response

20190517-0001-CA001

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