We have been experiencing evening losses of network, usually occurring around 1630 each night. The majority of our evening check-ins occur around this time. On 5/30/2019 at 1650, we lost the network again while flight following a helicopter 3CH for demob from the Next Gen Fire. Network took approximately 15 minutes to reboot the internet, reset AFF and allow us back in to WildCad. We were using Radar to monitor the approach of an incoming storm to make sure the aircraft was in a safe location. Without the network, we lost this capability to advise 3CH of any changes in the WX and approach of lightning.
Along with our concern for the aircraft and individuals on board, this is happening multiple times a week and at a very inconvenient time when dispatch is busy with evening check-ins and, in this case, flight following during demob of an incident. If we miss an individuals evening check-in, after 5 minutes, we being to look for them and call their supervisors. This may eventually lead to initialing a Search and Rescue that may potentially NOT have been needed. |