On the afternoon/evening of March 13, a TELEX dispatch console stopped working correctly, tried rebooting the console, got it to initially work again but stopped working again. A CIO help desk ticket was placed. Issue has been ongoing and console is still down, Afternoon of March 14th the forest was actively suppressing 2 wildfires. . Contacted radio tech assigned to the Wayne (working at a project on the Hoosier) to assist with trouble shooting and attempt to get the console working appropriately, Console is still not working, and dispatch is down to one dispatch console to cover the 3 protection units on the Wayne National forest. Radio system integrity has been a long standing issue on the Wayne (repeater coverage is possibly poor, equipment may not be set up correctly, etc...) and has been difficult to diagnose and fix due to long response times from CIO radio techs. non-cio individuals on the forest (mainly fire staff with no specific IT training) attempt to trouble shoot radio equipment with radio techs on the phone to keep the system going. The situation is not good as we are into prescribed fire season and spring wildfire season. |