SAFENET

SAFENET Notification

  • An emergency planned outage window is hereby declared for the above-listed fire applications for today at 12:00 noon Mountain Daylight Time, lasting up to 30 minutes in duration.
    Background: A zero-day vulnerability was recently discovered in a critical component of the Microsoft Windows Server operating system. Microsoft released a patch to remediate this vulnerability earlier this morning. The patch will be installed shortly, but for it to be fully implemented a restart of the server infrastructure is required. Due to personnel availability and other constraints, the nature of the risk, and because we are at National PL-1, the decision was made to call for an emergency planned outage window at 12:00 noon MDT today.
    If you are not able to access the application after the completion of the maintenance (by 12:30 p.m. MDT), please direct your issues to the following email: BLM_HQ_590@blm.gov
    Thank you for your patience and understanding.

SAFENET Agency Response

Wildland Fire Safety & Health Reporting Network

Agency Response Information
SAFENET ID:
20231109-0003
Agency Response ID:
20231109-0003-CA001
Taken By:
Ken Mathis
Taken Date:
11/15/2023
Originator Notified:
Originator Notified Date:
Action:
CIO/LMR Technician reported SC North (Andrew Pickens) National Flight Following (NFF) was restored less than an hour after it was reported as malfunctioning.

The Local/Remote (LOC/REM) switch that connects the Midland BT3 Base radio to the network was in the LOC, rather than REM, position. Correcting the switch’s position to REM restored NFF service. The LOC/REM switch is in a storage area where it was likely, but unknowingly, bumped to the wrong position. The area is being more clearly marked to prevent storage of boxes and equipment around the switch and reduce the risk of its inadvertent movement in the future.

For ALL USDA/Forest Service IT-related issues/outages:
The most efficient means of obtaining assistance is by opening a ticket with the Forest Service Customer Help Desk (CHD) at 1-866-945-1354 (TTY: 1-800-877-8339). The user/customer should request a ticket be opened, reporting as specifically as possible WHAT system(s) or capabilities were affected, the date and time WHEN they were impacted, WHERE the impact occurred, and WHO can provide additional information that may be required. Please include the ticket number in ALL correspondence related to the issue/outage, including SAFENET if one is initiated
 

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