SAFENET


SAFENET

Wildland Fire Safety & Health Reporting Network

SAFENET Event Information
Create Agency Corrective Action

SAFENET ID:
20170515-0001        [Corrective Actions]
Event Start Date:
05/14/2017 1330
Event Stop Date:
05/15/2017 0900 
Incident Name:
Dispatch - No Radio Access During On-Going Fires
Fire Number:
 
State:
New Mexico
Jurisdiction:
USFS
Local Unit:
Gila NF, Reserve/Quemado RD
Incident Type:
Wildland
Incident Activity:
Line, Support
Stage of Incident:
Extended Attack
Position Title:
Dispatch Center Manager 
Task:
Radio Communications 
Management Level:
3
Resources Involved:
Aircraft,Crews, Equipment, Overhead 
Contributing Factors
Contributing Factors:
Communications
Human Factors:
Performance  
Other Factors:
 
Narrative
Describe in detail what happened including the concern or potential issue, the environment (weather, terrain, fire behavior, etc), and the resulting health issue.
At approximately 1330 on 5/14/20017, Silver City Dispatch had discovered a loss of internet access in the IA and Expanded dispatch centers. Shortly thereafter, dispatchers discovered the outage affected the radio network as well. The Gila NF currently has two on-going managed wildfires on the forest, one which has active aerial ignitions being performed on the incident. All radio communications ceased to exist, with exclusion on one access point, Signal Peak. This site is the only site that is not accessed by dispatch via the internet network, but by microwave signal. Failure of the internet network and LMR gateways to re-boot was cause for this failure at a critical time during wildland fire operations.

Radio communications between field users and district offices remained in service during this outage.

Radios returned to service into dispatch on 5/15/2015 at approximately 0900. Close to a total of 20 hours for dispatch to be out of radio communications.
Immediate Action Taken
Reporting Individual : please describe actions you took to correct or mitigate the unsafe/unhealthful event.
During the morning of 5/15/2017 prior to the radio network returning to service, dispatch was discussing the mitigation effort of having dispatchers report to district offices which were host to the on-going wildfire incidents. This would put qualified dispatchers at a location that was able to communicate over the radio network. Locations that do not require utilization of the data network like the dispatch center. Also, incidents and field resources were starting to program and begin radio checks on the BLM Radio network not typically utilized on the forest. Some radio checks on the BLM network were unsuccessful the day prior.


Corrective Actions

20170515-0001-CA001

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