Wildland Fire Safety & Health Reporting Network

SAFENET Event Information
Create Agency Corrective Action

Event Start Date:
06/18/2013 1100
Event Stop Date:
Incident Name:
Doce Fire
Fire Number:
P3HK5X (0309) 
Local Unit:
Prescott National Forest, Prescott Fire Center
Incident Type:
Incident Activity:
Stage of Incident:
Initial Attack
Position Title:
Center Manager 
Managing the Initial Attack and Expanded Dispatch offices 
Management Level:
Resources Involved:
Contributing Factors
Contributing Factors:
Communications, Equipment, Human Factors
Human Factors:
Decision Making, Leadership, Risk Assessment, Fatigue, Performance, Situational Awareness  
Other Factors:
Describe in detail what happened including the concern or potential issue, the environment (weather, terrain, fire behavior, etc), and the resulting health issue.
Yesterday ALL our phones & ALL of our computers were not sufficiently working. We had to shut down our computers several times for the programs to load. ROSS was and still is giving us all kinds of error messages, AFF (MAJOR SAFETY ISSUES) wouldn't load, etc. These are the two programs we rely heavily on in Dispatch.

ALL of our phones have a delay when answering, calls are dropping, calls aren't able to come through, etc.

There is no absolute way we can remain as efficient as we should be when half the time we are running around trying to fix these on-going problems. During initial attack we do not have time to stop everything and put in a severity, Level 1 ticket and even if we did, the problem is never taken seriously and never completely resolved for the long-term.

I can't stress enough dealing with this on top of the stress of managing wildland fires, trying to keep everyone safe (#1Priority) and getting resources to the folks on the ground, is a major safety issue in all aspects of our job.

This has been an on-going problem and happens EVERY time we have an incident. It is unacceptable! We need to remain at a high operational level 365 days out of the year.
Immediate Action Taken
Reporting Individual : please describe actions you took to correct or mitigate the unsafe/unhealthful event.
Techs have been called AGAIN and are currently working on the problem for the computers. Severity ticket has been put in AGAIN for the phones.

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