| Yesterday ALL our phones & ALL of our computers were not sufficiently working. We had to shut down our computers several times for the programs to load. ROSS was and still is giving us all kinds of error messages, AFF (MAJOR SAFETY ISSUES) wouldn't load, etc. These are the two programs we rely heavily on in Dispatch. |
ALL of our phones have a delay when answering, calls are dropping, calls aren't able to come through, etc.
There is no absolute way we can remain as efficient as we should be when half the time we are running around trying to fix these on-going problems. During initial attack we do not have time to stop everything and put in a severity, Level 1 ticket and even if we did, the problem is never taken seriously and never completely resolved for the long-term.
I can't stress enough dealing with this on top of the stress of managing wildland fires, trying to keep everyone safe (#1Priority) and getting resources to the folks on the ground, is a major safety issue in all aspects of our job.
This has been an on-going problem and happens EVERY time we have an incident. It is unacceptable! We need to remain at a high operational level 365 days out of the year.